Refillr Networks Private Limited ("Refillr") delivers sealed 19-litre drinking water jars, jar dispensers and accessories by our own vans and delivery team. We do not use couriers and we do not ship outside India. This policy applies to every order placed on refillr.in, through our customer app, by WhatsApp, or by phone.
1. Where we deliver
- We currently deliver within Kottayam district, Kerala. The list of towns and areas we serve is on our delivery areas page.
- Enter your area or location when you order. If we do not yet serve it, we will tell you before you pay and you will not be charged.
- We add new areas regularly. Service areas may change without prior notice.
2. Delivery days & timing
- Each area is served on fixed route days, Monday to Saturday. Your route days are shown when you order and in your customer account.
- Sundays are not regular delivery days unless we tell you otherwise for a specific date.
- Orders are delivered on your next route day. You will receive a WhatsApp message when your order is confirmed and another when the van is on its way.
- Delivery times are estimates. Traffic, weather, road closures, festivals and demand can cause delays. We will tell you if your delivery is going to be late.
3. Delivery charges
- Delivery on your area's route day is free.
- Priority delivery, where you ask for a delivery outside your route day, may carry a small priority fee. Any fee is shown to you before you confirm, and some prepaid plans include a number of free priority deliveries each month.
- Prices shown on the website are for the product. GST, where applicable, and the refundable jar deposit are shown separately at checkout.
4. Order cut-off
- For priority and emergency refills, orders received before 12:00 noon (Monday to Saturday) can go out the same day. Orders after 12:00 noon are delivered on the next working day.
- Standard orders are scheduled for your next route day.
5. Tracking your delivery
- You can follow the status of an order at refillr.in/track or in your customer account.
- On the day of delivery you may receive a live tracking link by WhatsApp or SMS.
- Every jar carries a QR code so you can see its source and traceability details.
6. If you are not available
- Please make sure someone can receive the jars at the delivery address and answer the phone number you gave us.
- If our driver cannot reach you, we will try to contact you and may re-attempt delivery on your next route day.
- Repeated unsuccessful attempts may lead to the order being cancelled. A prepaid order cancelled in this way is handled under our Terms & Conditions.
- Please tell us the floor, landmark and access details (lift, gate, security) so delivery goes smoothly.
7. Jars, deposit & empties
- Our jars remain the property of Refillr or its partners. A refundable deposit applies per jar, as shown at checkout.
- Our driver may collect your empty jars at the time of delivery. Empties are recorded against your account.
- The deposit is refunded when you return the jars in usable condition, as set out in our Terms & Conditions.
8. Damaged, wrong or missed delivery
- Please check the seal and quantity when the jars are delivered. If a jar is damaged, leaking, has a broken seal, or the quantity is wrong, tell the driver at the door or contact us the same day.
- We will replace the jar or correct the order. If we cannot, we will refund the amount for the affected item to the original payment method or credit it to your account.
- If an order did not arrive on the promised day, contact us and we will deliver it at the earliest or refund or re-credit it. Credits on prepaid bundles are only used when a delivery is completed.
9. Contact
For anything about a delivery, write to us:
- Refillr Networks Private Limited
- Puthenmaliyil Chirayil, Kiliroor North PO, Kottayam, Kerala 686020
- Email: hello@refillr.in
- Phone / WhatsApp: +91 90742 16712
See also our Terms & Conditions and Privacy Policy.