Drinking water for apartments and residents’ associations in Kottayam: a supply guide for RWAs

Most apartment committees in Kottayam get the same request every few months: “can we get a proper water supplier for the whole building?” The honest answer is that there are two sensible models, and the right one depends on how many flats actually want packaged water and how the association prefers to handle money.

Model 1: every flat orders for itself

Each household chooses a supplier, holds its own jars and pays for its own refills. The association only has to make sure the delivery person can reach the flat. This is the lowest-effort model and works well when households have different habits, such as a family of five and a single working professional in the same building.

Model 2: one supplier recommended by the association

The committee shortlists a supplier and tells residents. Everyone still orders and pays individually, but the building gets one delivery pattern, one set of contact numbers and fewer unknown vehicles at the gate. This is the model most RWAs end up with, because it needs no pooled money and no accounting.

Model 3: a common account for the building

The association orders a set number of jars for a common area such as a gym, clubhouse, security cabin or office, and pays one invoice. Common supply is useful for shared spaces, but it is rarely sensible for flats, because consumption varies so much between households.

What to settle before the first delivery

• Delivery hours — agree a window that suits residents and security, and avoid quiet afternoon and night hours.
• Lift access — can jars use the service lift, and at what times? Carrying jars up stairs slows deliveries and should be known in advance.
• Who the delivery person asks for at the gate, and whether security keeps a list of expected deliveries.
• Empty jar storage — where do empties sit until collection so they do not block corridors?
• Jar deposits — each flat pays its own, so make sure residents know it is refundable and written on the receipt.

Choosing the supplier

Do not choose on price alone. Ask the supplier where the water is filled, how jars are cleaned, how deliveries are tracked and what happens when a delivery is missed. Our guide on choosing a supplier has a full checklist.

Read: how to choose a water can supplier in Kerala →

How prepaid bundles help apartments

Because most flats use a steady number of jars a month, a prepaid bundle usually costs less per jar than single orders. On Refillr, a 30-refill Home Plan is ₹65 per jar against ₹75 for a single order. Families who also have an office can use one bundle at two addresses.

See how one bundle can serve home and office →

Talk to us about your building

Refillr delivers 19-litre jars across Kottayam district. If your association wants a recommended supplier for residents, or a common supply for a clubhouse, tell us the number of flats and your access rules and we will suggest a simple setup.

Frequently asked questions

Related guides

Looking for delivery? See all the areas we deliver to or our prices.